Of course, the reality is a little more nuanced. A better understanding of the nature and evolution of traffic, as well as the cost structure of networks help to appreciate the respective parties' stance and offer a better view on what could be done to reduce the chasm.
- From a costs structure's perspective first, our networks grow and accommodate demand differently whether we are looking at fixed line / cable / fibre broadband or mobile.
- In the first case, capacity growth is function of technology and civil works.
- On the technology front, the evolution to dial up / PSTN to copper and fiber increases dramatically to network's capacity and has followed ~20 years cycles. The investments are enormous and require the deployment, management of central offices and their evolution to edge compute date centers. These investments happen in waves within a relatively short time frame (~5 years). Once operated, the return on investment is function of the number of users and the utilisation rate of the asset, which in this case means filling the network with traffic.
- On the civil works front, throughout the technology evolution, a continuous work is ongoing to lay transport fiber along new housing developments, while replacing antiquated and aging copper or cable connectivity. This is a continuous burn and its run rate is function of the operator's financial capacity.
- In mobile networks, you can find similar categories but with a much different balance and impact on ROI.
- From a technology standpoint, the evolution from 1G to 5G has taken roughly 10 years per cycle. A large part of the investment for each generation is a spectrum license leased from the regulating / government. In addition to this, most network elements, from the access to the core and OSS /BSS need to be changed. The transport part relies in large part on the fixed network above. Until 5G, most of these elements were constituted of proprietary servers and software, which meant a generational change induced a complete forklift upgrade of the infrastructure. With 5G, the separation of software and hardware, the extensive use of COTS hardware and the implementation of cloud based separation of traffic and control plane, should mean that the next generational upgrade will be les expensive with only software and part of the hardware necessitating complete refresh.
- The civil work for mobile network is comparable to the fixed network for new coverage, but follows the same cycles as the technology timeframe with respect to upgrades and changes necessary to the radio access. Unlike the fixed network, though, there is an obligation of backwards compatibility, with many networks still running 2G, 3G, 4G while deploying 5G. The real estate being essentially antennas and cell sites, this becomes a very competitive environment with limited capacity for growth in space, pushing service providers to share assets (antennas, spectrum, radios...) and to deploy, whenever possible, multi technology radios.
- Network operators compete against each other on price, coverage and more importantly network quality. In many cases, they have identified that improving or maintaining quality of Experience is the single most important success factor for acquiring and retaining customers. We have seen it time and again with voice services (call drops, voice quality…), messaging (texting capacity, reliability…) and data services (video start, stalls, page loading time…). These KPI are the heart of the operator’s business. As a result, operators tend to either try to improve or control user experience by deploying an array of traffic management functions, etc...
- Content providers assume that highest quality of content (8K UHD for video for instance) equals maximum experience for subscriber and therefore try and capture as much network resource as possible to deliver it. Browser / apps / phone manufacturers also assume that more speed equals better user experience, therefore try to commandeer as much capacity as possible.
As we are contemplating 6G, and hints of metaverse, augmented / mixed reality and hyper connectivity, the cost structure of network infrastructure hasn't yet been sufficiently decoupled from traffic growth and as we have seen, video is elastic and XR will be a heavy burden on the networks. Network operators have essentially failed so far to offer attractive digital services that would monetize their network investments. Video and digital services providers are already paying for their on premise and cloud infrastructure as well as transport, there is little chance they would finance telco operators for capacity growth.
Where does this leave us? It might be time for regulators / governments to either take an active and balanced role in Net Neutrality and Fair share to ensure that both side can find a sustainable business model or to forfeit spectrum auctions for next generations.
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